About ServiceDesk Lite 2015 (Free Service CRM)
Service Desk Lite is free ready to use service management software that enables you to manage Service contracts/AMC and customer complaint life cycle from complaint initiation, assignment to closure in a simpler way.
Service Desk Lite is free ready to use service management software that enables you to manage Service contracts/AMC and customer complaint life cycle from complaint initiation, assignment to closure in a very simple way.
For service oriented firms it is very essential to timely respond to customer complaints,
Usually lot of paperwork needs to be done to manage service contracts and customer complaints.
Service management is made simpler with Service Desk Lite.
Service Desk Lite is useful for service firms to systematically manage Service Contracts and track customer complaint so that it never goes, unattended.
Features
Service contracts
Easily manage service contract or AMC details.
It keeps you informed whether the customer is in Contract or the Contract has expired, before attending the service call.
Register complaint
You may receive customer complaints from various sources, such as email, telephone, web etc.
Tracking these complaints enable, you to resolve issues in time, and quickly respond to customers.
Service Desk Lite enables you to record the essential details related to complaint such as the customer contact, the caller details and complaint description.
Assign complaint to service executive
After complaint is received it is assigned to service executive.
Assigning complaint to service executives ensures every complaint is attended.
It also helps to analyze and promptly allocate complaint to the service personnel.
In Service Desk Lite complaint assignment is quiet simple.
You get the pending list of complaints that are yet to be assigned.
Complaint Closure
This is the last stage in complaint management that enables you to track the status of complaint i.e. solved or pending.
Tracking status enables you to identify the complaints that are open or not resolved and take timely actions.
You can track details such as status of complaint, action taken to resolve issue.
& more..
Download,Install & Get started
Previous Versions
Here you can find the changelog of ServiceDesk Lite 2015 (Free Service CRM) since it was posted on our website on 2013-12-18 14:25:05.
The latest version is 1.1 and it was updated on 2024-04-02 23:44:05. See below the changes in each version.
ServiceDesk Lite 2015 (Free Service CRM) version 1.1
Updated At: 2014-11-22
Changes: New Interface and features
ServiceDesk Lite 2015 (Free Service CRM) version 2013R3.0
Updated At: 2013-06-29
Changes: New Interface & Features
Disclaimer
External Download
We do not host ServiceDesk Lite 2015 (Free Service CRM) on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by the software publisher and passed their terms and conditions to be listed there. We recommend caution when installing it.
The external download link for ServiceDesk Lite 2015 (Free Service CRM) is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
If you have questions regarding this particular app contact the publisher directly. For questions about the functionalities of apps112.com contact us.
